Why do I need to verify my identity?
Australian regulations require identity verification to prevent fraud and protect your account.

What documents can I use to verify my identity?
You can use your Australian driver licence, passport, or government-issued ID. Non-residents can use a valid passport with a valid residential address.

What if my verification fails?
Our team will notify you if any additional documents are required to complete your verification. Please follow the prompts to provide the necessary information. Common supporting documents include a Medicare card, bank statement, or utility bill showing the same address as on your ID. If the issue continues, contact support through the app.