If you need to dispute a transaction, the process within the Bolt app is designed to be straightforward. Though Bolt recommends initially contacting the merchant to resolve the issue. 

Steps to Dispute a Transaction  

1. Open the Bolt app and locate the specific transaction you wish to dispute. 

2. Scroll down to the bottom of the transaction details. 

3. Tap on 'Report an issue'. 

4. Provide the reason for the dispute and upload any supporting documentation. 

5. Tap 'Done' to submit your dispute. Our Compliance team will review your case and contact you accordingly. 

Additional Notes 

• The standard dispute process aims to recover your funds, although this is not guaranteed. Typically, chargebacks are processed within 15-30 business days. 

• As an additional precaution, we recommend freezing your Bolt Mastercard, terminating the card and and requesting a new card to prevent any further disputed transactions. 

• If your dispute concerns unauthorised or unrecognised transactions, you must cancel your current card before proceeding with the dispute.