How do I submit a complaint?

Step 1: Prepare Your Details 

Before sending an email, gather all pertinent information. This may include: 

• Your full name 

• Any relevant account or transaction details 

• A comprehensive description of your complaint 

• Additional documents or screenshots that can support your claim 

Step 2: Draft the Email 

Compose an email clearly outlining your issue. Be specific and include all details you've gathered. The more information you provide, the easier it will be for the customer service team to address your complaint effectively. 

Step 3: Send the Email 

Send your complaint email to the following address:  complaints@bolt.app

Step 4: Await a Response 

Bolt aims to acknowledge and address complaints within 3 business days. Keep an eye on your inbox for a reply. In some cases, Bolt might require additional information or documents to fully resolve the issue. 

Step 5: Follow Up If Necessary 

If you do not receive a response within the stated timeframe or are not satisfied with the resolution, you may wish to follow up with another email or explore other channels for escalation.